Home Services Summit
Webinar Series

Next Webinar:

December 3, 2020
1:00 PM ET
Register

Keith Gerson

President of Operations
FranConnect

Michelle Rowan

President & COO
Franchise Business Review

Webinars Every First Thursday of Each Month!

We will cover the following topics in the next Webinar:

  • Industry trends and data you can use as a benchmark for comparison with your brand
  • What franchisees want from you including their common frustrations
  • The benefits of independent valuation
  • Best practices to scale your franchise brand
  • The impact tech can and will make on the home services industry
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Panel Member Bios

Keith Gerson

President of Franchise Operations
FranConnect

Keith Gerson is President of Franchise Operations at FranConnect and is a recognized leader with over 45 years of franchising expertise. Over the last nine years, he has worked closely with executive boards and leadership teams that make up a number of FranConnect’s portfolio of 800+ brands and 150,000+ franchise locations. Keith is focused on helping franchisors get to their desired goals from increasing franchise sales, improving franchisee profitability, increasing franchisee satisfaction, and the making and keeping of customers. He accomplished this through a blend of his extensive expertise, combined with technology, data analytics, and thought leadership. He is the author of The Franchise Book of Mentors, the FranConnect Franchise Sales Index, Overcoming the Franchise Operations Crisis, along with his numerous articles, blogs, and webinars which can be found on the company’s Resources Page.

Michelle Rowan, CFE

President & COO
Franchise Business Review

Michelle Rowan is the president and COO of Franchise Business Review, a market research and consulting company specializing in franchisee and employee satisfaction, as well as franchise relations issues. She is the Chair of IFA's Women’s Franchise Committee and a Certified Franchise Executive. She has facilitated CEO Performance Groups and Executive Networking Groups within the franchise industry and regularly speaks at industry events. She and her husband also own a tasting room and brewery in Kittery, Maine.

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What is our Webinar Series all about?

Be Educated From Home Services Franchisor Experts

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Tackle Issues Going on Right Now in The Home Services Industry

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Learn How to Get Your Company to The Next Level

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Join us every first Thursday every month!

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